Help & FAQ

Tenka is an online crypto casino. You deposit cryptocurrency, play slots, live roulette, blackjack, baccarat, game shows and our own original games, and withdraw your winnings in crypto.

There are no cards, no bank transfers and no fiat currency — everything runs on crypto.

You must be at least 21 years old (or older if the law where you live requires it), and online gambling must be legal for you where you are.

You are responsible for checking and following your local law. We verify age and identity before withdrawals.

No. Tenka runs in any modern browser on desktop or mobile. Just sign in and play.

Click Register, enter your email and a password, and confirm the email we send you. It takes about 30 seconds. You can add an avatar and a username afterwards under Account.

Yes. Go to Account → Security and turn on email verification (a code sent to your inbox at login) or an authenticator app. We strongly recommend enabling it before your first deposit.

No. One account per person, per household and per device. Duplicate accounts are closed and any bonuses on them are void.

KYC (Know Your Customer) is identity verification: a government-issued photo ID, proof of address and, when thresholds or risk triggers apply, evidence of where your funds come from.

It can be requested at any time, and usually before a withdrawal is approved. Upload documents only through support, never in chat.

We currently accept 17 cryptocurrencies through our payment partner NOWPayments. The full list, with supported networks, is on the deposit page.

Your deposit is credited automatically as soon as the network confirms the transaction. Most coins confirm within minutes; congested networks or low fees can take longer. The deposit page shows the status of each transaction.

Yes, and it depends on the coin. The minimum for each coin is shown on the deposit page next to the address.

Funds sent in the wrong coin or over a network we did not show for that address may be lost permanently, and we cannot guarantee recovery. Always copy the exact address and network from the deposit page and send a small test amount first if you are unsure.

Every withdrawal is reviewed by a member of our team and approved the same day. Once approved, the transaction is sent to the blockchain and arrives after the usual network confirmations. Pending verification or an unfinished bonus can add time.

You pay the network (blockchain) fee for your transaction. We do not add our own fee unless it is shown on the withdrawal page.

Verification protects you and keeps criminal money off the site. We ask when your deposits or withdrawals reach a threshold, when something about the activity needs a closer look, or when the law requires it. Withdrawals are held until verification is complete.

To a crypto wallet that you own and control, in a coin we support. Withdrawals to third parties or exchanges that do not accept the coin/network are not permitted. Check the address twice — blockchain transactions cannot be reversed.

Slots, live roulette, blackjack, baccarat and game shows come from independent third-party game providers. Their outcomes are produced by the provider's certified random number generator or live studio, not by us.

The theoretical return to player (RTP) and the rules are shown inside each game, in its info or paytable screen. RTP describes long-run averages, not what will happen in a single session.

For Tenka original games, each result is derived from a server seed (shown to you hashed in advance) and a client seed you can change yourself. When you rotate the server seed the old one is revealed so you can recompute past results. Details and your seeds are on the Provably Fair page.

Open the Rewards page once a day and claim your reward. It grows with your level — up to 2.20 coins per day at the top levels.

Rewards cannot be claimed while a self-exclusion is active.

Create a code on the Affiliates page and share it. A new player who enters it receives 1.00 coins, and you earn commission on their activity. Codes must not be misleading or use someone else's trademark.

Every bet earns experience. As you level up you move through the Steel, Bronze, Silver, Gold and Diamond tiers; higher tiers unlock a larger daily reward and other perks. Your current level and progress are shown on your profile.

Each promotion shows its own terms — amount, expiry, eligible games and wagering requirement — where it is offered. Read them before you accept; abusing a promotion voids it.

For every player who signs up with your code you earn 20.00% of their bets and 10.00% of their deposits as commission, credited to your affiliate balance. Rates can rise with the total volume your referrals generate — see the tiers on the Affiliates page.

Go to Affiliates, choose a code and share the link. Your referred players, their activity and your earnings are listed there, and you can move the commission to your balance from the same page.

Decide in advance how much you can afford to lose and stick to it. Set a time limit, take breaks, never chase losses, and never play when you are upset or under the influence. Gambling is entertainment, not income.

Go to Account → Self Exclusion and choose 24 hours, 7 days or 30 days. It starts immediately and blocks bets, deposits, rewards and tips; you can still withdraw. We will not remove it early for any reason. For longer, permanent, or custom limits, contact support.

Free, confidential help is available from GamCare, Gamblers Anonymous and BeGambleAware, and most countries have a local gambling helpline. Our Responsible Gambling page lists the links.

Use a unique password, enable two-factor authentication at Account → Security, and never share your login or codes. Tenka staff will never ask for your password or send you a link to "verify" your account.

Open Account → Security → Active Sessions, log that session out (or log out of all sessions), change your password, and contact support so we can review the account.

Open a ticket on the Support page from your account, or write to the support email address shown in the footer. Please include your username and any transaction ID so we can help faster.

Tickets are answered in the order they arrive and we send you an email when there is a reply. Withdrawal reviews and self-exclusion requests are prioritised.